Cookie & Privacy statement
Privacy Statement:
This privacy statement applies to the processing of personal data of customers who place an order through a Clean Clothes B.V. platform.
Clean Clothes B.V. is responsible for processing these personal data and believes that your privacy is important. Clean Clothes B.V. therefore adheres to the General Data Protection Regulation (GDPR) with respect to the processing of personal data.
Clean Clothes B.V. processes personal data because you use our service. We use the following data for the following purposes:
1. Ordering Process
We process data that you provide to us yourself by entering it when placing your order. This data is necessary for the execution of your order, confirmation of your order, the possibility of reviewing your order, processing your order, payment and any refund. The legal basis for this processing is that the processing is necessary for the performance of a contract within the meaning of the GDPR. It involves the following data:
- Name
- Address details
- Contact details
- Order data
- Payment details
- Remarks (as applicable)
2. Customer Service
If you contact our customer service, we will use the data you provide to answer your question or resolve your complaint. The legal basis for this processing is that the processing is necessary for the performance of a contract within the meaning of the GDPR. It involves the following data:
- Name
- Address details
- Contact details
- Payment details
- Comments
- Other details
3. Customer Satisfaction Surveys
To ensure that our services meet your needs, the data you provide to customer service may be used for such purposes as customer satisfaction surveys. The legal basis for this processing is that the processing is necessary to pursue a legitimate interest of Clean Clothes B.V. (customer satisfaction) within the meaning of the GDPR. It involves the same data as No. 2.
4. Marketing messages
We also process data to send you (personalized) marketing messages. This includes news, discounts and new updates (email) and loyalty programs, regardless of the form in which we share them (e.g. email or as push notifications). The legal basis for this processing is that you consented to it when placing your order within the meaning of the GDPR. Should you wish to change your preferences with regard to receiving these messages, you can unsubscribe via the link in the relevant message. The data in question is the following:
- Name
- Contact details
- Address details
5. Cookies
Finally, we also process data from you that you indirectly provide to us. Clean Clothes B.V. uses cookies for functional, analytical and marketing purposes. The functional cookies are necessary for the use of the website. It concerns the following data:
- Location details
- IP address or app IDs
- Internet browser and device type
- Website Language
The data from analytical and marketing cookies are not linked to the other data you provide during the ordering process
6. Analysis
We also use your data to meet our reporting obligations towards e.g. investors and to improve our website and service. The legal basis for this processing is that the processing is necessary to fulfill a legitimate interest of Clean Clothes B.V. (analysis & reporting) within the meaning of the GDPR. We ensure that final reports do not contain any data traceable to you.
How long we keep data
Clean Clothes B.V. will not keep your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected. We will keep your data longer if we are required to do so by legal obligations. Clean Clothes B.V. will delete most of your data after 5 years after placing your order. We use this term for administrative purposes. Data used for reporting, analysis and accounting purposes will be retained for up to 20 years after your order was placed. We cannot delete your data from backups. However, at the time we restore a backup we will delete the data at that time.
Sharing with cleaning partners.
Clean Clothes B.V. provides your information (name, address and [phone number,] order) to the cleaning partner in your area so that our partner can deliver your order.
Clean Clothes B.V. does not sell your information to third parties and will only provide it to third parties if necessary for the performance of our agreement with you, analysis and marketing purposes or to comply with legal obligations. Your personal data may be shared with the following parties:
- Software providers
- Implementation partners
- Customer Satisfaction Research Agencies
Access, correction and deletion of your personal data
You have the right to access, correct or delete any data we collect about you. If you believe that we are processing your personal data without reason or that we are processing personal data that you consider irrelevant to our selection process, please contact us at [email protected]. Clean Clothes B.V. will respond to your request as soon as possible, but at the latest within four weeks.
Security
Clean Clothes B.V. takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us at [email protected].
Personal Data Authority
In addition to the possibility of filing a complaint with us, you have the right to file a complaint with the relevant authority for the protection of personal data. You can contact the relevant authority about this.
Adjustments to our Cookie & Privacy statement
We reserve the right to make adjustments to our Cookie & Privacy statement. We will not send you a notice but advise you to check this statement from time to time. For questions and suggestions you can always contact us.
Contact:
Should you have any questions, complaints or comments after reading these Terms and Conditions, please feel free to contact us in writing or by e-mail.
Clean Clothes B.V. - dobbi
Joop van den Endeplein 1
1217 WJ Hilversum
Netherlands
Chamber of Commerce number: 70098778
VAT number: 858140901B01
Customer Service
Phone: +31 85 01 875 40
Email: [email protected]